Refund Policy

Cancellation Before Shipment

The documented approach of COSRX is as follows: after shipment, the order is handled under this Refund Policy; where relevant, the store can consider cancellation only before dispatch.

Returns and Exchanges Within 30 Days

Customers dealing with COSRX should understand that customers may choose an exchange instead of a return within the stated period; the voluntary return window remains open for 30 days following receipt.

Who Pays Return Shipping

To state the position of COSRX precisely, the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; additionally, the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged.

Authorized Return Address

The customer-facing practice followed by COSRX is that the standard authorized-return location is 616 P St, Bakersfield, California, 93304, United States; for completeness, the return authorization controls if it names a different merchant-managed location.

No Return Processing Charge

The operating rule used by COSRX is straightforward: the restocking fee for every approved return or exchange is zero.

Return Authorization Steps

For practical purposes when ordering from COSRX, approved requests receive a prepaid return label or another no-cost return method; where relevant, return assistance starts by emailing support@cosrxlinden.shop or calling 512-221-2207; where relevant, shipment back to the merchant must wait for return instructions.

Limited Return Exclusions

For practical purposes when ordering from COSRX, the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods; the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item.

When Approved Funds Are Returned

For customers shopping with COSRX, the governing rule is clear: an approved refund goes back to the original payment method in 5-10 business days; at the same time, an authorized return is reviewed after receipt; as a related safeguard, posting by the customer's financial institution can take additional time.

Responsible Store Information

For transparency, COSRX records that this website is operated for customers by COSRX; for completeness, the complete physical address, also used for approved returns unless written instructions say otherwise, is 616 P St, Bakersfield, California, 93304, United States; telephone support is available through 512-221-2207; customer correspondence may be sent to support@cosrxlinden.shop.