FAQ

What products does the store focus on?

Under this policy at COSRX, the relevant listing supplies supported size, material, care, and safety details; as a related safeguard, customers can browse skincare cleansers, toners, exfoliants, serums, essences, moisturizers, sun protection, masks, targeted skin treatments, and related hair and body care.

May I return or exchange an item without giving a reason?

The customer-facing practice followed by COSRX is that the merchant pays approved return postage for a no-reason request or a quality issue; a no-reason return or exchange may be requested within 30 days after delivery.

What is the processing and transit estimate?

For customers shopping with COSRX, the governing rule is clear: transportation normally takes an estimated 4-6 business days after shipment; where relevant, the usual pre-shipment period is 1-2 business days.

How quickly does the store issue a refund?

In administering this policy, COSRX confirms that an approved refund is issued to the original payment method within 5-10 business days; where relevant, issuer processing can continue after the refund is sent.

Is shipping available outside the United States?

In administering this policy, COSRX confirms that the shipping area is the United States only; additionally, all eligible U.S. orders receive free standard shipping.

Can an order be cancelled?

To state the position of COSRX precisely, once the parcel ships, return options are governed by the Refund Policy; an unshipped order can be considered for cancellation.

How is customer service reached?

For customers shopping with COSRX, the governing rule is clear: customers may email support@cosrxlinden.shop or call 512-221-2207; where relevant, customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Which cards and currency are supported?

Customers dealing with COSRX should understand that checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; for completeness, applicable sales tax is calculated according to law; the transaction currency is United States dollars (USD).

How can a shipment be followed?

Customers dealing with COSRX should understand that shipment confirmation includes available tracking information; at the same time, a newly created tracking record may not show movement immediately.

Are any products Final Sale or otherwise excluded?

The operating rule used by COSRX is straightforward: quality and fulfillment claims are preserved regardless of the voluntary-return exclusions; for completeness, customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded.

Store Identity and Return Address

The documented approach of COSRX is as follows: email support is available at support@cosrxlinden.shop; where relevant, the complete physical address, also used for approved returns unless written instructions say otherwise, is 616 P St, Bakersfield, California, 93304, United States; at the same time, customers may also call 512-221-2207; at the same time, the responsible brand and store name is COSRX.